Privacy Policy

Last updated: 13 May 2026

This Privacy Policy explains how HeritagePrime NCR (“Heritage Prime NCR”, “we”, “us”, or “our”) collects, uses, stores, and shares your personal information when you visit our website heritageprimencr.com, fill out a form on our website, contact us, or visit our project sites.

We are committed to protecting your privacy and handling your information responsibly. This policy is written in plain English so you understand exactly what we do with your data.

By using our website or sharing your information with us, you agree to the practices described in this policy.

1. Who We Are

HeritagePrime NCR LLP is a Limited Liability Partnership incorporated under the Limited Liability Partnership Act, 2008, with its registered office at:

Sector 16B, Vrindavan Garden,
Greater Noida West, Uttar Pradesh – 201009
India

Contact:
Email: info@heritageprimencr.com
Phone: +91 92053 31140

We are the builder and developer of freehold villas and residential plots in Greater Noida West. We are not real estate brokers or aggregators.

2. Information We Collect

2.1 Information you give us directly

When you fill out an enquiry form, schedule a site visit, contact us via phone or WhatsApp, or interact with our sales team, we collect:

  • Full name
  • Phone number (including WhatsApp number if you opt in to WhatsApp communications)
  • Email address
  • Project of interest (Ayodhya Enclave, Shyam Kunj Villas, Palm Villas, or general enquiry)
  • Any other information you choose to share during our conversation or correspondence

2.2 Information we collect automatically

When you visit our website, we automatically collect:

  • IP address and approximate geographic location
  • Browser type, version, and language
  • Device type, operating system, and screen resolution
  • Pages you visit, time spent on each page, and links you click
  • The website that referred you to us (if any)
  • Date and time of your visit
  • Cookies and similar tracking technologies (see Section 7)

2.3 Information from third parties

If you reach us through Google Ads, Meta (Facebook/Instagram) Ads, or any other advertising platform, those platforms share limited information with us such as which ad you clicked and which campaign brought you to our site.

3. Why We Collect Your Information

We collect your information for the following specific purposes:

  • To respond to your enquiry — Our sales team will contact you by phone, WhatsApp, or email to discuss your interest, answer your questions, and schedule a site visit.
  • To schedule and coordinate site visits — Including arranging free pickup and drop transportation.
  • To send you information about our projects — Brochures, pricing updates, construction progress, and project launches relevant to your stated interest.
  • To send marketing communications — If you have opted in, we may send you updates about new projects, special offers, and Heritage Prime news via email and WhatsApp.
  • To improve our website and services — We analyze website usage patterns to understand what information visitors find useful and what we can improve.
  • For advertising and retargeting — We may show you relevant Heritage Prime ads on Google, Facebook, Instagram, and other platforms based on your visit. See Section 7 on cookies and tracking.
  • To comply with legal obligations — Including tax laws, real estate regulations, and any lawful requests from government authorities.

4. How We Use and Store Your Data

Your information is stored on secure servers operated by our hosting provider, MilesWeb Internet Services Pvt. Ltd. (located in India), and within services such as Google Workspace (for email) and our internal customer records system.

Access to your data is limited to:

  • Heritage Prime employees and authorized sales partners who need it to respond to your enquiry
  • Service providers we work with (see Section 5)

We take reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no system is 100% secure, and we cannot guarantee absolute security.

5. Who We Share Your Information With

We do not sell, rent, or trade your personal information to any third party for their own marketing or advertising purposes.

We share your information only with:

  • Service providers who help us operate — including our website hosting provider (MilesWeb), email service (Google Workspace), analytics provider (Google Analytics), and advertising platforms (Google Ads, Meta Ads). These providers are contractually required to use your data only for the services they provide us.
  • Banking partners — If you request home loan assistance, we share your contact details (with your consent) with our banking partners so they can reach out to you with loan options.
  • Legal and regulatory authorities — When required by law, court order, or to protect our rights and the safety of others.
  • Business transfers — If Heritage Prime LLP is involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. You will be notified of any such transfer.

6. How Long We Keep Your Data

We retain your personal data only as long as necessary for the purposes described in this policy:

  • Active enquiries: Until your enquiry is resolved or you have booked a property, plus 12 months for follow-up.
  • Customer records (after booking): 7 years from the date of transaction, as required for tax and regulatory compliance.
  • Marketing communications: Until you opt out, after which we retain a record of your opt-out preference indefinitely.
  • Website analytics: Aggregated and anonymized usage data is retained according to the standard retention periods of our analytics providers (typically 14-26 months for Google Analytics).
  • Cookies: Vary by cookie type (see Section 7).

After these periods expire, we securely delete or anonymize your data.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to function properly, analyze usage, and serve relevant advertising.

Types of cookies we use:

  • Strictly necessary cookies — Required for the website to function (e.g., your session, security, caching via LiteSpeed). These cannot be disabled.
  • Analytics cookies — Google Analytics 4 places cookies that help us understand how visitors use our site. This data is aggregated and anonymized.
  • Advertising cookies — Meta Pixel and Google Ads tracking pixels allow us to show you Heritage Prime ads on Facebook, Instagram, Google, and partner websites after you visit our site. This is called “retargeting.”

Third-party services that may set cookies:

How to control cookies:

You can disable cookies through your browser settings. Note that disabling all cookies may affect how the website functions. You can also opt out of personalized advertising:

  • Google Ads opt-out: adssettings.google.com
  • Meta Ads opt-out: Update your Facebook/Instagram ad preferences in your account settings

8. Your Rights Under the Digital Personal Data Protection Act, 2023

If you are an Indian resident, you have specific rights regarding your personal data under the Digital Personal Data Protection Act, 2023 (DPDPA). These rights include:

  • Right to access — Request a summary of the personal data we hold about you and how we use it.
  • Right to correction — Ask us to correct inaccurate or incomplete information.
  • Right to erasure — Ask us to delete your personal data, subject to legal retention obligations.
  • Right to withdraw consent — Withdraw your consent for marketing communications or specific data uses at any time.
  • Right to grievance redressal — File a complaint about how we handle your data (see Section 11).
  • Right to nominate — Nominate another person to exercise your rights in case of your death or incapacity.

To exercise any of these rights, contact us at info@heritageprimencr.com. We will respond within 30 days of receiving a verified request.

9. Marketing Communications and Opt-Out

When you submit an enquiry, you may opt in to receive WhatsApp updates and marketing communications. You can opt out at any time by:

  • Replying “STOP” to any WhatsApp message from us
  • Clicking the “unsubscribe” link in any marketing email
  • Emailing us at info@heritageprimencr.com with the subject line “Unsubscribe”
  • Calling us at +91 92053 31140 and requesting removal

Opting out of marketing does not affect transactional communications related to your active enquiry, site visit, or booking.

10. Children’s Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us at info@heritageprimencr.com and we will delete such data promptly.

11. Grievance Officer

If you have any complaints, questions, or concerns about how your personal data is handled, please contact our grievance officer:

Grievance Officer
Heritage Prime LLP
Sector 16B, Vrindavan Garden,
Greater Noida West, Uttar Pradesh – 201009
Email: info@heritageprimencr.com
Phone: +91 92053 31140
Response time: Within 30 days of receiving your complaint

If your grievance is not resolved to your satisfaction, you may file a complaint with the Data Protection Board of India.

12. Third-Party Links

Our website may contain links to external websites (e.g., banking partners, project portals, social media). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before sharing any personal data with them.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. The “Last updated” date at the top of this page will indicate when the policy was most recently revised.

For material changes, we will notify you by email or a prominent notice on our website before the changes take effect. Continued use of our website after such changes constitutes your acceptance of the updated policy.

14. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of India. Any disputes arising out of or related to this policy will be subject to the exclusive jurisdiction of the courts at Greater Noida, Uttar Pradesh, India.

15. Contact Us

For any questions about this Privacy Policy or our data practices, please contact us:

Heritage Prime LLP
Sector 16B, Vrindavan Garden,
Greater Noida West, Uttar Pradesh – 201009
Email: info@heritageprimencr.com
Phone: +91 92053 31140